Article 1: The Tourism Offices authorised by the Act of 13 July 1992 may reserve and sell all types of leisure services and general interest hosting in their area of operations. They help the public by offering it a choice of services. The Tourism Offices are local tourism entities made available to the suppliers that have concluded an authorisation contract agreement with them. Under no circumstances may the FNOTSI or the Tourism Offices incur liability if a contract is used by third parties or for purposes other than for tourism.

Article 2: Duration of the service: The client signing of the contract concluded for a specific date cannot, under any circumstances, seek application of any right to remain on the premises at the end of the service.

Article 3: Liability: The Tours Tourism Office that offers services to a client is the client’s sole contact and is responsible vis-a-vis the client for the execution of the obligations resulting from these terms of sale. The Tours Tourism Office cannot be held liable for acts of God, cases of force majeure or acts of any person unrelated to the service’s organisation or execution.

Article 4: Reservations: The reservation of a service becomes firm when a 25% down payment of the total price and a copy of the reservation contract signed by the client have been returned to the Tours Tourism Office before the deadline contained in the reservation contract. Any telephone or written option shall only be considered by the Tours Tourism Office as an interest in one of its services. It cannot give rise to any reservation by it.

Article 5: Payment of the balance: The client undertakes to pay the Tours Tourism Office, upon presentation of an invoice, the balance of the agreed service still due, within one month prior to the beginning of the first reserved service. A client who has not paid the balance by the agreed date is deemed to have cancelled his trip. Accordingly, the service is once again offered for sale and no payment shall be made.

Article 6: Tardy registration: If the client registers less than 30 days prior to the beginning of the service, full payment shall be due at the time of the reservation.

Article 7: Vouchers: Upon receipt of total payment of the services purchased, the Tours Tourism Office shall send the client one or more vouchers to be submitted when the client arrives at each supplier.

Article 8: Arrival: The client must arrive on the date and time mentioned on the vouchers. If the client is unable to come, he undertakes to notify the Tours Tourism Office. If the client arrives late or is unable to come due to a last-minute occurrence, the client must notify the supplier whose address and telephone number are contained on the vouchers.

Article 9: Cancellation due to the client: Any cancellation must be notified by registered mail to the Tours Tourism Office. In this case, the amount kept by the Tours Tourism Office shall be as follows, and cannot, under any circumstances be less than 31 euros:

-- cancellation more than 30 days prior to the beginning of the service: 10% of the service amount shall be kept;

-- cancellation between the 30th and 21st day inclusive: 25% of the service amount shall be kept;

-- cancellation between the 20th day and the 8th day inclusive: 50% of the service amount shall be kept;

-- cancellation between the 7th day and the 2nd day inclusive: 75% of the service amount shall be kept;

-- cancellation less than 2 days prior to departure: 100% of the service amount shall be kept.

Should one or more participants fail to show up at the time of the client's arrival, no reimbursement shall be made, unless otherwise decided by the supplier. In the event of a staff reduction that takes place prior to the payment of the balance, a reassessment of the trip’s cost shall be considered (if the number of persons is lower than the number indicated on the reservation contract).

Article 10: Cancellation insurance: The Tours Tourism Office may offer the client the option to take out an insurance contract covering the consequences of cancellation resulting from certain causes.

Article 11: Modification by the Tours Tourism Office of one of the contract’s substantial components: If, prior to the date indicated of the beginning of the service, the Tours Tourism Office is forced to modify one of the contract’s essential components, the buyer may, without affecting remedy for repair of any damages suffered, and after having been informed by the vendor by registered mail with acknowledgement of receipt:

-- terminate his contract and obtain, without penalty, the immediate reimbursement of the amounts paid;

-- or accept the modification or the substitution of the location of the services offered by the vendor: an amendment to the contract indicating the modifications is then signed by the parties.

Any price decrease shall be deducted from any amounts still due by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the excess amount collected shall be returned to the client prior to the beginning of the service.

Article 12: Vendor’s inability to supply the services stipulated in the contract during the provision of the service: If, during the provision of the services, the vendor is unable to furnish an important part of the services stipulated in the contract and representing a non-negligible percentage of the price paid by the buyer, the Tours Tourism Office, without affecting remedies to repair any damages suffered, shall propose a service to replace the planned service and, if applicable, shall bear any additional price. If the service accepted by the buyer is of inferior quality, the Tours Tourism Office shall reimburse the client for the price difference before the end of the supply. If the vendor cannot offer the client a replacement service or if the latter is rejected by the buyer for valid reasons, the former shall pay the latter compensation calculated on the same basis as for cancellations resulting from the vendor.

Article 13: Cancellation due to the vendor: If, prior to the beginning of the service, the Tours Tourism Office cancels the service, it must inform the buyer by registered mail with acknowledgement of receipt. The buyer, without affecting remedies to repair any damages suffered, shall be immediately (and without penalty) reimbursed for amounts paid. In addition, the buyer shall receive compensation at least equal to the penalty that the buyer would have borne if the cancellation had resulted from the buyer on said date. These provisions do not apply when an amicable agreement is concluded involving the buyer’s acceptance of the replacement service offered by the vendor.

Article 14: Interruption of the service: If the client interrupts the service, no reimbursement shall be made, unless the reason for interruption is covered by the cancellation insurance take out by the client.

Article 15: Capacity: The contact prepared by the Tours Tourism Office mentions a specific number of persons. If the final number of persons exceeds the hosting capacity provided for by the lodging offered, the supplier may refuse additional clients, terminate the reservation contract (in this latter case, the Tours Tourism Office shall keep the price of the service) or offer other lodging for the additional persons.

Article 16: Assignment of the contract by the client: The buyer may assign his contract to an assignee who satisfies the same conditions as the buyer to carry out the service. In this case, the buyer is required to inform the Tours Tourism Office of his decision by registered mail with acknowledgement of receipt at least 7 days prior to the beginning of the service. The contract’s assignment must take place at cost. The assignor and assignee are jointly and severally liable vis-a-vis the vendor for payment of the balance of the price, as well as the additional expenses, if any, caused by this assignment.

Article 17: Hotels: The prices include the rental of the room and breakfast or half board or full board. Unless otherwise indicated, the prices do not include beverages. If a single client occupies a room designed for two people, he shall be invoiced an additional amount called "Individual or single room supplements". On the day of departure, the room must be vacated the before noon.

Article 18: Other services: The specific conditions concerning other services are sent to the buyer by the Tours Tourism Office with the proposal and description of the service.